We Don’t Want Our Customers to be “Satisfied”…

Written by on August 23, 2014 in Client Notes with 0 Comments

…we want them to be just ecstatic with both the results and experience of us (Todd and Scott) taking care of their home.

Anything less would be just unsatisfying for all involved.

Here is some customer feedback from a very recent job:

“Scott: Thanks for this. I too would like to thank you. It is always very hard to find a good painting crew who does good work and takes pride in what they do. I am more than happy to recommend you guys so always feel free to use me as a 100% positive reference.”

802paint.comPeople expect Expedia or Travelocity type of brutal transparency in the pursuit of any kind of service based goal, and trying to find reliable and honest home improvement services really is increasingly difficult.

Topcoat understands this and listens carefully to our client priorities in order to efficiently complete projects, and we archive our project experiences here at 802paint.com.

Every household has a priority list for the year. Time just doesn’t allow us to do it all ourselves.

That’s why we offer serious prospective clients the ability to speak with folks who have used our services. How else would you know for sure that it is worth investing in a paint company?

We aren’t just paint specialists, we are also homeowners, do it yourselfers and researchers who need to know how we are spending our time and money. They are that closely related. Everyone’s time is valuable, and our time on your home delivers the results we insist upon.

802paint.comWhich calls to the table the concept of communication and trust. Painting, or any labor intensive home improvement/remodel is a major investment and almost always an inconvenience. Our clients enjoy hassle free, professional experiences. We want our customers to pretty much not feel the pain of having people with equipment and buckets of paint around the house.

At the end of the day, we all want to see and appreciate what happened, with a responsible and articulate update. No matter what the home tv shows say, paint jobs are not measured in hundreds of dollars, but rather thousands.

We take that responsibility seriously, and we thank our clients for insisting on the same experience we do.

Watch the video at the top of the page for a glimpse of the project described here.

 

 

 

Scott Burt

About the Author

About the Author: Scott Burt is a contractor and freelance writer whose column "From the Field" has appeared in American Painting Contractor magazine (www.paintmag.com) since 2008. His writing and projects also appear in other print and digital venues. .

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