Deck Maintenance Season

Written by on July 20, 2013 in Deck Maintenance with 0 Comments

At Topcoat, deck maintenance season runs from about April until early November. That is a testament to how popular decks are in Vermont, but also to how harsh the weather exposures on decks in this region really are.

I was with a customer yesterday, inspecting a deck for first time service from us. This deck was weathered to the point of failure, and the customer was at her wits end, as all past efforts with painters to keep the lakeside deck looking good had failed right along with the coating.

One of the most common complaints we hear from customers is that they want a paint company that will:

  • show up
  • show up on time
  • get the job done
  • not disappear until the job is done
  • not forget about the customer
deck maintenance

Decks and handrails are one of the most common exterior maintenance items at Topcoat.

This does not seem like so much to ask, but in the paint industry, it actually is. The good news is at Topcoat we do not perform to a bare minimum standard. Everything listed above are our basic service values, but excellent service goes way beyond the bare minimum of just showing up and completing a job.

It is our goal to make sure that all of our customers receive what we refer to as a “resort level” experience from Topcoat. That is, we want our customers to be treated like they are vacationing at a resort, both while we are working at their home, and we certainly want to leave that look and feel when the work is complete and we have left. The follow up communication and our interest in make sure that all of our customers are satisfied is what we go for. If the customer is not happy with the experience, then we have failed. And of course we believe that failure is just not an option.

We believe in the old saying that “Vermont is a small town”, and the best customers we have are ones that started out as referrals from other happy customers or professional colleagues of ours.

If you talk to another paint company and you feel like deck maintenance is not something that they will excel at for you, then please contact us at Topcoat.

We would be happy to bring you excellence.

Scott Burt

About the Author

About the Author:

Scott Burt is a contractor and freelance writer whose column “From the Field” has appeared in American Painting Contractor magazine (www.paintmag.com) since 2008. His writing and projects also appear in other print and digital venues.

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